Complete Care at Harrington Court
Complete Care at Harrington Court – Medicare Certified Since 1975
Complete Care at Harrington Court is a Medicare and Medicaid certified skilled nursing facility located in Colchester, Connecticut. This facility has been serving the community for 51 years. A Medicare-certified skilled nursing facility provides 24-hour nursing care, rehabilitation services, and assistance with activities of daily living for patients who need skilled nursing or rehabilitation services on a daily basis.
This facility has 130 certified beds with a current occupancy rate of 91% (averaging 119 residents per day), which is high. Skilled nursing facilities provide 24-hour nursing care for patients who need rehabilitation services after a hospital stay or ongoing care for chronic conditions. Services include skilled nursing, physical therapy, occupational therapy, speech therapy, and assistance with daily activities.
Staffing Levels: Based on CMS payroll data, this facility provides approximately 3.33 hours of total nursing care per resident per day (1.95 hours from CNAs, 0.77 hours from LPNs, 0.61 hours from RNs). Physical therapy staffing is 0.04 hours per resident per day.
Medicare Quality Ratings: According to CMS, Complete Care at Harrington Court has an overall quality rating of 4 out of 5 stars, which is above average compared to other nursing homes nationwide. Individual category ratings are: health inspection: 3 stars, staffing: 2 stars, quality measures: 5 stars.
Medicare Coverage: Medicare covers skilled nursing facility care for up to 100 days following a qualifying hospital stay of at least 3 days. Days 1-20 are fully covered by Medicare, days 21-100 require a daily coinsurance payment. Many residents also use Medicaid, private insurance, or pay privately for long-term stays.
Questions to Ask: When visiting a nursing home, ask about: staff-to-resident ratios and RN coverage around the clock, how they handle medical emergencies, activities and therapy programs, how they communicate with families, their approach to falls prevention, and policies for managing resident complaints.
Visit Medicare Care Compare to view detailed ratings, inspection reports, staffing data, and compare this facility with others in the area.
Quality ratings and facility data are updated periodically by CMS. We recommend verifying current information at Medicare Care Compare.
Local Comparison Snapshot
How Complete Care at Harrington... compares to 16 facilities in Norwich-New London, CT
Click a measure name to jump to details • Hover over ⓘ for definitions
Data from CMS Medicare Compare and Payroll-Based Journal. Area averages based on 16 facilities in Norwich-New London, CT.
Ratings and staffing data typically reflect the most recent quarterly reporting period available.
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Medicare Star Ratings
Official CMS ratings based on health inspections, staffing, and quality measures
Data as of December 2025
Star Ratings History
Quarterly performance from 2013-2026
How Does This Facility Compare?
Compared to 16 other nursing homes in Norwich-New London, CT
Based on CMS Medicare star ratings. Higher ratings indicate better performance.
Staffing Hours per Resident Day
Staffing data from CMS Payroll-Based Journal. Higher hours generally indicate more direct care time.
Staff Turnover Rate
Lower turnover rates generally indicate a more stable workforce and better continuity of care.
Agency/Contract Staff Usage
Lower agency usage often indicates better staff retention. High agency rates (>30%) may suggest staffing challenges.
Agency Staff Trends
Historical agency/contract staff usage by role
Data from CMS Payroll-Based Journal (PBJ). Agency % = contractor hours / total hours.
Direct Care Staffing
Average minutes of direct nursing care per resident per day
Data as of December 2025
Staffing Trends
Direct care minutes per resident per day
Occupancy Rate History
Average daily residents as a percentage of certified beds
Data from CMS Provider Info files. Occupancy = Average Residents per Day / Certified Beds.
Staff Turnover History
Annual percentage of nursing staff who left the facility
Data as of December 2025
Data from CMS Payroll-Based Journal. Turnover = staff who left during the year / total staff.
Average Daily Rate
Average daily charge for care at this facility
Based on CMS Cost Report data (inpatient revenue ÷ total patient days)
Data Source: Financial data from CMS Skilled Nursing Facility Cost Reports. Data typically lags 1-2 years. This information is for educational purposes only and should not be the sole basis for financial or care decisions. CareListings does not guarantee accuracy.
Financial Health
Comprehensive financial indicators from CMS Cost Reports
Data from fiscal year 2023 (most recent available - cost report data lags ~2 years)
Staff Investment: Higher spending per resident often correlates with better care quality.
Payer Mix: Shows revenue sources. Higher Medicare % typically means more post-acute/rehab care; higher Medicaid % indicates more long-term care residents.
Nonprofit/Government: May operate with lower margins while still providing quality care due to community mission.
Data Source: All financial data on this page comes from CMS Skilled Nursing Facility Cost Reports submitted by the facility to the Centers for Medicare & Medicaid Services. This information is provided for educational purposes only and should not be the sole basis for any financial or care decisions. Cost report data typically lags 1-2 years. CareListings does not guarantee the accuracy of this data.
Who Stays Here
Breakdown of residents by payment type
Based on fiscal year 2023 cost report data
Average Length of Stay
How long residents typically stay at this facility
Based on fiscal year 2023 cost report data
Services
Comprehensive skilled nursing services, rehabilitation programs, and medical care in COLCHESTER
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Reviews
My father was admitted to the hospital the day he left here with severe dehydration. His kidneys are failing and he is renal failure. This place is neglectful. I asked what medication my father was currently on when I was there to double check his meds were right. 3 people had to track down a nurse who I overheard swearing in the office about my request to know what information. I'm horrified my dad had to spend time here. We are contacting a lawyer for negligence. They turned him into a zombie, left him dehydrated to the point of kidney damage and lied about his condition. Luckily his stay there wasn't overly long but we are a family who looks after one another. What happened to him was atrocious. He was there to recover after surgery and get better and left 1000 times worse. Neglectful.
I was notified of my mother's death and spoke with a nurse about where to send her body and the disposal of her things. I was ensured that 1 item would be held for pick up. It was thrown away anyway. No one called to tell me. I have yet to hear from the facility about why this item was thrown away. I heard from the funeral director who went to pick it up. What a horrible way to end a horrible situation.
Nice clean facility. Very cordial staff helpful coming and going. It’s been a long time since I visited someone there and I must say you’ve kept the place clean and neat.
I went to Harrington Court to visit a resident. Before I entered, a pleasant staff member, greeted me. I appreciate that attitude. Upon entering the first thing I noticed (was geriatric nurse at various Rehab facilities), was no smell. I've been retired for 25 years but am pleasantly surprised that this old issue has been resolved. Staff was friendly, attentive and welcoming. Very good experience at Harrington Court. 😃
I was in Harrington court for after hospital rehabilitation in the beginning of the covid 19 pandemic and I was lucky to not contract the virus. My roommate was taken to the hospital and exposed to areas known to have the virus present and when he returned they didn’t even quarantine him. They just put him back in my room. I expressed my concern and was told not to worry about it. Also the staff didn’t change their disposal gowns that were provided and mandated to be changed after leaving a room. I’m not surprised there were multiple breakouts of the sickness. Also when I was admitted the staff was informed and instructed by the in house doctor that I needed narcotic pain medication and to give it to me and they refused until I requested the facility’s supervisor. After the supervisor was called in from home they finally gave me my medicine that I had been on for decades and my body was dependent on. The facility reeked of urine and getting a staff member to assist me during the day was near impossible. However the night staff was absolutely perfect. I had one daytime nurse’s assistant tell me that my comfort meant nothing to her and she was only there for the insurance. I don’t recommend that anyone place their loved ones there.
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